They think the fire started because of a gas leak. All of this lead to no electricity and all the people were hungry and cold and tired. They were angry and wanted to go back. Now they are offering the people free tickets and plain or bus tickets to get home. They didn't expect this horrible accident to come across with over 4,000 people on there with only down to 11 toilets. They are trying to get back as soon as they can. If it was my ship I would do more to help the people and give them their money back not a free new ticket because no one would want to get back on after that.